Streaming service charge
Customer flagged a charge from "StreamMax Pro" — they say they never subscribed and have no record of the transaction.
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Wire transfer not received
Wire transfer marked as completed but funds never arrived. Bank confirms sending, no record at receiving institution.
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Subscription cancellation
Customer cancelled 3 days ago but was charged for the full month. They want the prorated refund applied to their account.
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Suspicious activity reported
Customer says someone changed their PIN, made 5 withdrawals, and opened a new credit line. Account locked. High urgency.
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Duplicate charge from retailer
Retailer charged the customer's card twice for the same order. Customer has both receipts showing identical amounts and order numbers.
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